Employees Complete the Strategy
New innovations often center on products, services, systems, and processes, but they should also keep the experience of employees front and center. While this may seem counterintuitive to the “customer first” theme many companies rally around, those concepts can easily coexist. Former Southwest Airlines CEO Herb Kelleher extolled the value of prioritizing employees. In his words:
“Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.”
The Consultancy helps you unlock new value by fully integrating employees into the entire customer experience. We look at ways to grow the top line with employees, while our competitors focus on the bottom line by cutting costs and squeezing the most out of your workforce.